If your product is defective or broken within 6 months of purchasing it, please mail it along with your receipt to:Handeholder Products, Inc.
Handeholder Products, Inc. Limited Warranty
Handeholder Products, Inc. ("Handeholder") warrants this HandeholderTM product against defects in materials and workmanship under normal use for a period of 6 months from the date of retail purchase by the original end-user purchaser ("Warranty Period"). If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Handeholder will either (1) exchange the product with a new, used or refurbished product that is at least functionally equivalent to the original product, or (2) refund the purchase price of the product. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever provides longer coverage for you. When a product is exchanged, any replacement item becomes your property and the replaced item becomes Handeholder's property. When a refund is given, the product for which the refund is provided becomes Handeholder's property.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to products manufactured by or for Handeholder that may be identified by the HandeholderTM trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-Handeholder products, even if packaged or sold with Handeholder products. Manufacturers or suppliers other than Handeholder may provide their own warranties, but Handeholder, in so far as it is permitted by law, provides its products "as is".
Handeholder is not responsible for damage arising from failure to follow instructions relating to the product's use. This warranty does not apply: (a) to damage caused by non-Handeholder products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted uses described by Handeholder; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Handeholder; or (e) to a product that has been modified to significantly alter functionality or capability without the written permission of Handeholder.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, HANDEHOLDER SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF HANDEHOLDER CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY HANDEHOLDER IN ITS SOLE DISCRETION.
No Handeholder reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
TO THE EXTENT PERMITTED BY LAW, HANDEHOLDER IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. HANDEHOLDER SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY.
CONSUMER PROTECTION LAWS
FOR CONSUMERS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by country, state or province.
This Limited Warranty is governed by and construed under the laws of the state of Michigan.
OBTAINING WARRANTY SERVICE
Please review the online support resources posted at "http://www.handeholder.com" before seeking warranty service. If the product is still not functioning properly after making use of these resources, please return the product to:
Handeholder Products, Inc. Attn: Returns Department, 4403 Concourse Drive, Suite D, Ann Arbor, MI 48108.
Include a letter stating the product defect, your name, shipping address, phone number and email address. Handeholder will determine whether the product is defective, and if so, will assist in providing warranty service. Warranty service applies to products that are tendered or presented for service during the Warranty Period, as permitted by law. Subject to applicable law, you will be required to furnish proof of purchase details before receiving warranty service.
Service options, products availability and response times will vary, and you may be responsible for shipping and handling charges.
Handeholder Products, Inc. Shipping/Return Policy
Return for refund (original purchase price only, shipping and handling is not refundable) 60 days from the purchase date. Return for replacement: Within 30 days from the Invoice date.
Standard Return Policy
All products covered under this Standard Return Policy are backed by a 60-day Money Back Guarantee. You may return the item(s) to us within 60 days of your purchase for a full refund for ANY REASON. Whether the product is defective, you simply changed your mind, or are just not satisfied with the product that you received, you are welcome to send it back to us for an exchange OR A FULL REFUND. Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances.
All returns under Standard Return Policy must include the following:
1. Original packaging (manufacturer's box, plastic bags, etc.)
2. Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return.
3. Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
4. The return must be complete and include all accessories (antennas, remote controls, batteries, software disks, etc.)
5. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
Mail Products for Refunds to:
Handeholder Products, Inc.
4403 Concourse Drive, STE D
Ann Arbor, MI 48108
All items must be returned within 60 days of the Purchase Date. Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse. All products are subject to a 15% restocking fee (except where prohibited by law) if returned in a non-original sealed box.
Defective products can only be returned for a refund at the products purchasing price. The purchase price will be credited to the method of payment that was used for the original purchase. See Our Limited Warranty policy for information regarding defective product.